Handling requests with a trouble ticket system at DESY Zeuthen

Aug 28, 1998


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Table of Contents

Handling requests with a trouble ticket system at DESY Zeuthen

Motivation

Living without a request tracking system

The req/reqng request tracking system

The req/reqng request tracking system (2)

The req/reqng user/admin interfaces

Enhancements at DESY

Problems left

Experiences

Experiences(2)

 Author: Wolfgang Friebel

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